FAQs

Where are you located?

We are located in QLD, Australia!

Do you post overseas?

We sure do! Sparkle Name Badges ships Worldwide

How long till I get my order?

If your order is a custom made item processing time is approx 4-7 business days. Anything that is not custom such as pens and accessories, processing time is approx 1-2 business days.

Do you offer local pickup?

We currently offer local pickup from Townsville, QLD. An email will be sent once your item is ready to be collected.

Can I return my item if I change my mind?

We do not offer Refunds or Exchanges for a change of mind. In the event your product has arrived damaged or incorrect please contact us right away so that we can arrange a solution that will satisfy you. You can get in touch through any of our socials or via our contact us form. Please see our